Payment, Cancellation & Refund Policy

1. General policy

Payments made to Celebrity Face for confirmed service bookings, photoshoots, portfolio packages, workshops, event registrations and other agreed services are generally non-refundable, subject to the applicable booking agreement and applicable law.

Customers must review the service description, deliverables, price, booking date and cancellation conditions before making payment.

Payment for a service does not guarantee candidate selection, auditions, employment, representation or any particular professional outcome unless expressly agreed in writing.

Any rescheduling, cancellation adjustment or other remedy agreed in writing will be subject to the applicable agreement and law.

Nothing in this policy excludes or restricts any refund, remedy or consumer right that cannot lawfully be excluded. Where a confirmed service cannot be delivered, the matter will be handled according to the applicable agreement and law.

2. Prices and taxes

All prices are in Indian Rupees (INR). GST at 18% is added to the listed price and shown separately before payment. The total payable is displayed at checkout before you pay.

3. Payment processing

Payments are processed by Razorpay. Your booking or ticket is confirmed only after the payment is verified by our server and an order reference is issued. If money is debited but no confirmation is issued, contact us with the payment details — unverified payments are typically reversed automatically by the bank or Razorpay.

4. Cancellation by the customer

To cancel, message us on WhatsApp with your order reference. As stated above, payments for confirmed services are generally non-refundable; any adjustment is subject to the applicable booking agreement and law.

5. Rescheduling

Requests to reschedule should be made as early as possible and are subject to availability. Any rescheduling is confirmed only in writing.

6. Event postponement or cancellation

If Celebrity Face postpones an event, existing tickets remain valid for the new date unless otherwise communicated. If an event or confirmed service is cancelled by Celebrity Face and cannot be delivered, the matter will be handled according to the applicable agreement and law, which may include a reschedule, credit or refund.

7. Refund requests

Refund requests should be sent on WhatsApp with your order reference and reason. Where a refund is approved, it is issued to the original payment method through Razorpay; banks usually take 5–10 working days to credit it.

8. Grievances

If you are unhappy with the handling of a payment or cancellation, contact us on WhatsApp. We acknowledge complaints within 48 hours and aim to resolve them within 30 days.